Ma
Posted:
June 03, 2026
Location:
jaipur, rajasthan, India
Job Description
Job Type: Full Time Job Location: Jaipur Monitor incoming customer service, outbound lead generation calls of the agents and deliver feedback/coaching Ensure the Process Quality audit targets & SLAs are met Meet set monthly/quarterly targets for leads/calls coverage. Prepare TNI’s for process improvement provide feedback & refresher sessions to agents to improve call quality Prepare weekly and monthly Quality dashboards <...
The Quality Analyst being the expert is responsible to assist the process by auditing telephone communication/transactions of the agents and deliver feedback/coaching. At the same time, ensuring accounts Quality SLA’s are met. Prepare TNI’s for process improvement, ensure all the process updates are properly disseminated, and conduct internal-external calibrations to identify gaps and create action plans to maintain hygiene in the process.
Job Description:
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Job Type:
Full-time
Location:
jaipur, India
Posted:
June 03, 2026
Deadline:
July 13, 2026