Quality Analyst
Visaya Knowledge Process Outsourcing CorporationJob Description
Role: Quality Assurance Analyst - US Auto Property Claims
About Visaya KPO:
Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We build long-term partnerships through quality, reliability, and a people-first approach.
Role Overview:
We are seeking a detail-oriented Quality Assurance Analyst to support our US Auto Claims operations. This role is responsible for monitoring service quality, ensuring critical data accuracy, identifying defects, and providing actionable insights to improve SLA performance and service consistency.
Key Responsibilities:
- Audit calls, tasks, and claim case work against QA standards
- Identify, document, and escalate critical and fatal errors per protocol
- Monitor defect rates and support rework reduction initiatives
- Conduct QA calibration sessions and track variance results...
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