Quality Analyst

Job Title: Quality Analyst – Banking Operations

Location: Onsite, Eton Centris, Quezon City
Work Setup: Onsite | Virtual Process
Schedule: Shifting (UK Time)
Education Requirement: Bachelor's Degree

Job Summary:
We are looking for a detail-oriented Quality Analyst with experience in US/UK banking operations within a call center or shared services environment. The role focuses on ensuring high-quality service delivery, monitoring performance, and providing actionable insights to improve operational efficiency.

Key Responsibilities:

• Monitor and evaluate quality of customer interactions and processes in US/UK banking operations
• Conduct audits and provide feedback to enhance performance and adherence to standards
• Analyze operational data and performance metrics to identify improvement opportunities
• Support coaching and development initiatives based on quality assessment findings
• Collaborate with Operations,...