Quality Analyst

Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team.
Role: Quality Analyst
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Quality Analyst, you will monitor, score, and deliver coaching points for inbound, customer care, billing, sales, and technical support interactions. They will serve as a subject matter expert for the technical support process, provide actionable feedback, reporting, and process improvement recommendations.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company.
The position will be based in our Philippine call center in Quezon City.
In This Role, You Will
Conduct monitoring and scoring of assigned agents and trainees while meeting all department productivity requirements<...