Quality Analyst (Travel Account-GDS)

Overview

Urgently hiring for one of our direct clients in the Philippines.

Job Title: Quality Analyst

Location: Metro Manila

Work Mode: Onsite, Shifting Schedule

Requirements

• At least 1-2 yrs experience as Quality Analyst in a Corporate Travel account
• MUST have CORPORATE TRAVEL ACCOUNT experience that is client facing, preferably with Voice, Email and Chat LOB
• GDS skill on one and more GDS (Amadeus, Worldspan, Sabre, Galileo, and Apollo)
• Good understanding about International Ticketing, Exchange, Refunds
• Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies
• Proficient in speaking in English
• Proficient Communication Skills
• Advanced Microsoft Office skills
• Highly knowledgeable in Quality tools