Quality Analyst

We are currently hiring for a Quality Analyst (Entry-Level) role and would love to invite you to apply. This opportunity is open to fresh graduates and career shifters, even with no prior QA experience, as long as you have a strong command of English and good Excel skills.

Role Overview:
As a Quality Analyst, you will help ensure consistent service quality by reviewing customer interactions, evaluating performance based on quality standards, and providing constructive feedback to support agent improvement. Full training will be provided.

Key Responsibilities:
- Monitor and evaluate calls, emails, and chats using QA guidelines
- Accurately score interactions and document results
- Provide timely and constructive feedback to agents
- Analyze QA trends and identify improvement opportunities
- Coordinate with Operations and Training teams on quality-related concerns
- Maintain accurate and confidential QA reports

Qualifications:
- No relevant...