Quality and Compliance Analyst

 About the role

We are seeking a Quality and Compliance Analyst to help ensure every customer interaction is accurate, compliant and high quality. You will monitor and evaluate real calls, chats and emails, provide clear feedback that drives performance improvements and help safeguard both customer trust and internal compliance standards. This role is ideal for someone with strong attention to detail, excellent written communication skills and a real curiosity to understand how things work.

 You will...

• Review and evaluate customer interactions against quality standards
• Score calls, chats and emails accurately and consistently
• Flag compliance issues and help prevent repeat violations
• Provide clear, constructive, actionable feedback
• Collaborate with team leads to strengthen the agent experience and overall customer satisfaction
• Report trends and insights to support quality improvements