Job Description
Job Title: Quality Associate – Sales Operations (Aesthetic Clinic)
Role Summary
Monitor and evaluate sales call quality
Ensure compliance with medical and sales standards
Improve booking conversion and reduce no-shows
Support Sales Operations with performance insights
Key Responsibilities
Audit 5–8 sales calls per agent weekly
Score calls using approved quality scorecard
Evaluate greeting, tone, confidence, and professionalism
Assess needs analysis and discovery questioning
Review objection handling and price justification skills
Check booking attempt and closing effectiveness
Monitor WhatsApp communication quality
Ensure timely follow-ups in CRM
Identify lost leads due to weak communication
Prevent false medical claims or overpromising
Monitor DNC (Do Not Call) compliance
Escalate compliance violations immediately
Prepare daily and weekly quality perf...
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