Quality Assurance Administrator, Global Payments & Liquidity

**About this role:**

Wells Fargo is seeking a Quality Assurance Administrators to be part of Global Payment & Liquidity Operations. This job is responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

**In this role, you will:**

+ Monitor and evaluate the quality of inbound or outbound customer calls
+ Document quality issues and performance measures for management review
+ Oversee a group of service monitors
+ Provide information and assists in the feedback and formal education process of other staff
+ Work closely with both internal and external customers to meet their service needs
+ Act as a subject matter expertise
+ Provide information and assist in the feedback and education to staff

**Required Qualifications:**

+ 1+ year of Quality Assurance support, or equiva...