Quality Assurance Administrator

**About this role:**

Wells Fargo is seeking a Quality Assurance Administrator

**In this role, you will:**

+ Monitor and evaluate the quality of inbound or outbound customer calls
+ Document quality issues and performance measures for management review
+ Oversee a group of service monitors
+ Provide information and assists in the feedback and formal education process of other staff
+ Work closely with both internal and external customers to meet their service needs
+ Act as a subject matter expertise
+ Provide information and assist in the feedback and education to staff

**Required Qualifications:**

+ 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Posting End Date:**

1 Mar 2026
**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**
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