Quality Assurance Analyst

Every call and email tells a story-make sure it's one worth repeating.
Be part of a role that respects your time outside of work while letting you grow in a fast-moving, people-first environment. You'll build a future in performance excellence-working closely with leadership, influencing coaching strategies, and helping teams level up. It's the kind of experience that strengthens your career long-term, while still protecting your time beyond the office.
Job Description
As a Quality Assurance Analyst, you will audit phone and email interactions, measure performance against quality standards, and identify coaching opportunities that improve customer satisfaction. You'll work closely with leaders to uncover trends, strengthen service consistency, and drive continuous improvement across a high-volume contact center.
Job Overview
Employment type: Indefinite term type contract
Shift: Day Shift, 10-11AM to 7-8PM Colombian time, Weekends Off
Work setup: Onsite Connecta 26,...