Job Description
Job Title: QA Analyst (DD)
Location: Johannesburg, South Africa (Onsite – USA hours as required)
About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team supports some of the world's fastest-growing brands to scale smarter and deliver exceptional service.
We believe great service is built on smart technology and even smarter people. Through our people-first culture, robust quality frameworks, and continuous improvement mindset, we empower our teams to raise the bar on customer experience—every day.
Position Overview
The QA Analyst (DD) is responsible for monitoring, evaluating, and improving the quality of customer interactions across the assigned campaign. This role focuses on coaching and developing contact centre agents to deliver consistent, high-quality voice, case, and written cu...
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