Quality Assurance Analyst: Elevate Call Quality & Insights

A leading financial institution is seeking skilled candidates for a complaints resolution role. Responsibilities include performing quality evaluations, sharing results, and supporting team leaders in enhancing call quality standards. Ideal candidates will possess customer service experience with excellent analytical and communication skills. This position is exclusively for UAE Nationals, demanding a Bachelor's degree in a relevant field, valid knowledge of banking practices, and a commitment to high service delivery standards.
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