Quality Assurance Analyst

Overview

Job description

Quality Assurance Analyst

The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation closely work with Call Center & Marketing team.

Qualifications

• Entry-Level: minimum of 1-2 years professional experience (BPO, Corporate, LeadGen, Agency)
• Excellent verbal and written communication skills
• Business analysis and requirements gathering abilities
• Must have a technical skills
• Familiarity with Meta Advertising & Analytics
• Proficient into Excel Vlookup, Pivot & CRM, Looker Studio

Highlights of the role

• Recommend and ensure that quality assurance standards and processes are implemented and achieved.
• Working on KPI, Statistic, Lead Generation analytics, campaign testing for both manual and automated testing
• Collaborate: Collaborate with sales/call center/marketing te...