Quality Assurance Analyst

ECAM is looking for talented individuals like you Be the next Quality Assurance Analyst. - Apprentice.

ECAM's Quality Assurance Analyst is responsible for assessing the quality of the performance of Escalation Management Group. The QA will monitor calls and email responses to assess demeanor, technical accuracy, customer service performance and conformity to company policies and procedures. This QA will assist in developing, creating, and implementing call quality process and procedures; as well as making recommendations for enhancements.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Problem Identification and Analysis

• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data.
• Use the quality monitoring data to compile and t...