Quality Assurance Analyst

Applicants are invited to apply for the Quality Assurance Analyst position in Head Office. Reporting to the Quality Assurance Manager, the primary purpose of this role is to ensure that claims operations and policy administration areas within FEM conform to regulatory and operational requirements from inception to finalisation. The primary focus of this role is the early identification and reporting of control weaknesses and process deficiencies to mitigate risk and ensure adherence to operational and were applicable, financial best practices.

The successful candidate will be responsible for:

• Conducting divisional quality assurance reviews by assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality,
• Reporting and analysis of all reviews completed,
• Identifying training needs based on findings,
• Preliminary investigation of suspected fraud cases,
• Updating the Operational risk regist...