Quality Assurance Assessor

Quality Assurance Assessor
Location: Bournemouth / Hybrid
Basic Salary: £28,500 per annum

Are you naturally curious, analytical, and driven to make a real impact?
Do you enjoy working collaboratively while supporting others to develop and improve?

If so, this could be the perfect next step for you.

Within QA, we have two customers: our colleagues (internal) and the public (external). Delivering fair outcomes and clear, supportive communication is at the heart of everything we do.

This role is about more than monitoring quality - it’s about becoming a trusted partner across the business. You’ll work closely with revenue-generating teams and key stakeholders to deliver meaningful insight, drive improvements, and ultimately ensure great outcomes for our customers while protecting the business from risk.

You’ll be responsible for auditing phone-based activity in line with company and FCA requirements, documenting your observ...