Job Description
Responsibilities:
· Test Planning and Strategy:
o Guide and lead QA testers, providing testing directions, support and reviewing automated test scripts.
o Oversee testing activities, ensuring adherence to defined processes, metrics and quality standards, and foster continuous improvement within the team.
o Collaborate with stakeholders to understand project requirements and create test plans.
o Define test strategies and scope, including test objectives, test environments, test cases, and test data.
· SLA Management & Reporting:
o Configure and maintain JIRA dashboards and reports to monitor SLA compliance and drive timely resolution.
o Define defect severity categories (Critical/High/Medium/Low) with associated response and resolution SLAs.
o Configure and maintain JIRA dashboards and reports to monitor SLA compliance and drive timely resolution.
· Test Automation:
o Develop, maintain, and enhance automate...
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