Quality assurance consultant

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A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg . Job Purpose The Quality Assurance Consultant monitors and analyzes the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst maintaining relationships with business partners. Quality Assurance also supports operations on the following skillsets; Policy Maintenance (all skillsets, including survey), Issuance of new business (including bulk business), Sales, Online support hub, Broker liaison officer, Centre of Expertise and Renewals, by conducting evaluations on these roles and aligning QA processes as well as coaching in line with business strategy. Support the CLCC to sustain profitable gro...