Quality Assurance, Contact Centre

About Us
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Responsibilities
Support the call centre in managing, implementing and execution of QA standards and processes.
Conduct call monitoring on the calls (primarily in English, Mandarin and dialect) that have been made by call centre agents/executives to ensure that team comply with scripts, policy and processes.
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