Quality Assurance Executive

Job Description:

• Monitors, evaluates and / or audits calls. (Related to Banking product)
• Give coaching and help Telesales and verifiers to improve their performance.
• Participates in calibration sessions/call listening sessions with QA Department, Telesale and Verifier Department and Operations to ensure consistency on calls quality and to make sure all are aligned.
• Discuss and explain feedback with the Telesales & Verifier Department in regular meetings.
• Preparing and implementing quality assurance policies and procedures.
• Identifying and resolving workflow and any issues
• Addressing and discussing issues and proposed solutions with superiors.
• Perform other duties as assigned.

Requirements:

• Must possess at least a SPM, Diploma, Bachelor's Degree or higher, in any field. Fresh graduate are encourage to apply
• Previous experience in quality assurance or a similar field if an...