Quality Assurance, Fraud & AML Operations

Quality Assurance, Fraud & AML Operations

Monee Manila, National Capital Region, Philippines

Job Description

We are seeking a highly skilled and detail‑oriented Senior Quality Assurance Analyst to ensure Fraud Prevention and Anti‑Money Laundering (AML) operations are executed efficiently, consistently, and in alignment with internal SOPs and applicable laws/regulations. You will assess, validate, and enhance the performance of Fraud and AML Operations across processes and channels, helping the teams consistently meet quality standards, regulatory requirements, and service goals.

Quality Assurance

• Case Handling Quality Monitoring: Evaluate alerts, investigations, and escalations from transaction‑monitoring and name‑screening queues. Check decision accuracy, timeliness, completeness of evidence, and professionalism.
• SOP & Policy Compliance: Validate application of SOPs, escalation matrices, and maker‑checker controls; ta...