Quality Assurance

Are you a results-driven
Sales Quality Assurance professional
with a passion for performance, compliance, and customer excellence?

We are recruiting an experienced
QA – Sales Specialist
to support high-profile sales campaigns within a fast-paced BPO contact centre environment. This role is critical in driving conversion, revenue growth, and world-class customer experience through strong quality governance and coaching.

Your Impact

You will be responsible for ensuring consistent, compliant, and high-performing sales interactions across voice, chat, and email channels by:

• Monitoring and evaluating sales interactions against QA and compliance standards
• Assessing sales behaviours including objection handling, value proposition, and closing
• Delivering actionable feedback and coaching to Advisors and Team Leaders
• Analysing performance trends and identifying training gaps
• Supporting calibration sessions and co...