Quality Assurance

We're Hiring: Quality Assurance (BPO)Propstar Technologies
Propstar Technologies is seeking a detail-oriented and highly analytical professional with strong experience in evaluating customer interactions within a Call Center/BPO environment. If you excel at identifying communication gaps, improving customer experience quality, and ensuring strict process compliance, we would like to connect with you.
Position Details
Position: Quality Assurance (BPO)
Location: Onsite – Propstar Technologies
Shift Timing: 8:00 PM – 5:00 AM (Night Shift)
Salary: Open budget — highly competitive, based on expertise and experience
Key Responsibilities
Monitor and evaluate inbound and outbound calls with strong attention to detail.
Apply analytical thinking to identify communication gaps, trends, and improvement areas.
Ensure consistent and accurate quality assessments aligned with SOPs and compliance standards.
Review calls for script adherence, process accuracy, and servic...