Quality Assurance Lead

Virtual Emily
is looking for a
Quality Assurance Lead ( Sales
with
3+ years of experience
to ensure our BDR team is executing at a high standard across calls, CRM, messaging, and pipeline hygiene. This role is ideal for someone who can
coach, audit, and improve performance
while also
managing a team of BDRs
to hit activity and meeting goals.

What You'll Do:

Monitor inbound/outbound sales activities to ensure quality and compliance

Audit calls, emails, and messages
and provide structured feedback

Build QA scorecards and run weekly performance reviews

Identify gaps (scripts, objection handling, discovery, follow-up) and train the team

Work closely with Sales Leadership to improve conversion rates and pipeline quality

Ensure
CRM accuracy
(notes, stages, follow-ups, activity logging)

Create and optimize playbooks, scripts, and talk tracks

Track KPIs and present insights (connec...