Quality assurance manager

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Team Lead - Talent Acquisition Group at IGT Solutions
As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.
Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.
Main Goals
Lead and develop the Quality management culture and practice
Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
Act as the representative of the company in all matters related to Quality Management
Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both a...