Quality Assurance Manager

Are you an experiences Quality Manager to iundertake a new role in Cape Town?

At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential. We focus on you and, with your drive, look to create your best moments .

What you’ll be doing

As the Quality Manager your focus will be to oversee the Contact Centres Quality assurance programs.

You will establish the standards that govern customer interactions and implement the relevant monitoring programs that ensure continuous improvement and operations excellence is delivered for our clients.

You will also prepare and present regular QMS status, reports on internal business review meetings and also client facing meetings such as MBR, QBRs.

About Yo...