Quality Assurance Manager

We're Hiring: Quality Assurance (QA) Manager
Location: Bahria Town, Phase 4, Rawalpindi
Shift Timing: 7:00 PM – 5:00 AM (On-Site)
Company: Work
Work is looking for an experienced and performance-driven Quality Assurance Manager to lead and optimize our QA operations. If you have strong leadership skills and a passion for driving quality excellence in a call center/BPO environment, we would love to hear from you
Job Overview
As the QA Manager, you will be responsible for overseeing and improving quality assurance processes across the organization. You will manage a team of QA Evaluators and Auditors, ensuring performance standards meet and exceed client expectations.
Key Responsibilities
Lead, mentor, and manage the QA team to ensure high performance and continuous improvement.
Oversee and enhance quality assurance processes including call monitoring, evaluation frameworks, and scorecard development.
Monitor, analyze, and report quality performance metrics ...