Quality Assurance Officer

.**The Role:** Quality Assurance Officer**Location:** Flexible working - both the option to work remotely and office based available.**Contract type:**Permanent.Full time, 37.5hrs per weekWe are excited to announce that we are now looking for a **Quality Assurance Officer** to join the Quality Assurance team**.**The key responsibility of the role lies within evaluating and analysing customer interactions across various channels of communication in line with business processes and policies, identifying areas for improvement as well as any potential customer detriment which may require remedial action.You'll deliver constructive feedback in a coherent manner to support continuous improvement and maintain excellence in telephone skills and product knowledge, ensuring we remain compliant with various regulatory bodies and deliver good customer outcomes.**About the role:*** Listen to and evaluate customer interactions, to ensure they are handled in a regulatory compliant manner, promoting g...