Quality Assurance Specialist at Scotia Dealer Advantage

Join Scotia Dealer Advantage as a Quality Assurance Specialist in Hamilton, ON, or Anjou, QC, focusing on improving collection practices. Your efforts will ensure adherence to regulatory standards and elevate team performance.
This role involves executing quality assurance activities to support the collections team’s strategies and objectives. You will conduct call evaluations and maintain meticulous documentation, while coaching Advisors and promoting best practices. Strong communication skills will be essential as you collaborate with leadership to enhance operational efficiency and maintain high compliance standards.
Key Responsibilities:
• Champion a customer-focused culture for positive experiences
• Evaluate calls and provide constructive feedback
• Prepare documentation on trends and compliance
• Guide leadership in QA standards implementation
• Participate in training and coaching sessions regularly
Requirements:
• Minimum 1 year of experience in coll...