Job Description
Quality Assurance Specialist (Bilingual – Spanish/English)
Personal Injury Law Firm
Location: 100% Remote
Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Compensation: Competitive, based on experience
About the Role
We are seeking a detail-oriented and analytical Quality Assurance Specialist to support our Personal Injury Law Firm by monitoring and evaluating client intake communications. This role is critical in ensuring that all inbound and outbound calls meet firm standards, legal requirements, and established intake protocols.
The ideal candidate has a strong ear for detail, understands client empathy in high-stress situations, and can objectively evaluate performance while identifying opportunities for improvement.
Key Responsibilities
Monitor and evaluate inbound and outbound calls for compliance with firm standards, legal requirements, and intake protocols
Review re...
Apply for this Job
Submit your application for the Quality Assurance Specialist position at Get Linked up LLC.
Apply Now Save for Later