Quality Assurance Specialist - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.It's how we've become industry leaders in property and casualty insurance servicing.We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers.Provide verbal and written feedback regarding accuracy and competencies to employees and leadership.
**Key Responsibilities**:- Monitors trends in performance to identify training needs- Identifies, tracks, and communicates quality review results to departmental managers and senior l...