Quality Assurance Specialist

WE'RE HIRING: QUALITY ASSURANCE SPECIALISTPROPSTAR TECHNOLOGIES
Propstar Technologies is seeking a detail-oriented and highly analytical Quality Assurance Specialist with experience in evaluating customer interactions within a Call Center / BPO environment. This role is ideal for professionals who excel at identifying communication gaps, ensuring compliance, and improving overall customer experience.
POSITION DETAILS
Job Position: Quality Assurance Specialist
Location: Onsite – Propstar Technologies
Shift Timing: 8:00 PM – 5:00 AM (Night Shift)
Salary: Open budget — highly competitive
KEY RESPONSIBILITIES
Monitor and evaluate inbound and outbound calls for quality and compliance
Identify communication gaps, trends, and areas for improvement
Ensure adherence to scripts, SOPs, and quality standards
Maintain accuracy, consistency, and fairness in evaluations
Prepare structured QA reports, scorecards, and documentation
Participate in calibration sessi...