Quality Assurance Specialist

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Key Responsibilities:

• Interpret, implement, and ensure compliance with company quality assurance standards.
• Maintain accurate records of compliant and nonconforming processes.
• Track, document, and address quality issues, including root cause analysis and corrective actions.
• Prepare internal reports and conduct audits to monitor quality assurance activities.
• Develop and update quality standards for production and design, introducing improvements when necessary.
• Create and implement testing protocols across all service lines.
• Identify training needs and coordinate programs to ensure organization-wide compliance with quality policies.
• Pursue ongoing professional development to stay updated on new solutions, technology, and best practices in quality ma...