Quality Assurance Specialist

SALES SUPPORT COORDINATOR
Job Type: Full Time-Individual Contributor
Location: Goway Manila
Reporting to: QA Manager
Salary: Php 35,000 - Php 40,000
Role Type: New
Job Purpose
INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client success.
As a Quality Assurance Specialist for Flights, you will be responsible for ensuring the accuracy, compliance, and quality of flight operations. This includes reviewing calls, emails, PNRs, and tickets against established standards, identifying areas for improvement, providing feedback and coaching to agents, and supporting process and quality enhancement initiatives to deliver exceptional customer service.
What will be your key responsibilities?
Review, evaluate, and score customer interactions and transactional outputs (calls, emails, PNRs, and f...