Quality Assurance Specialist

Customer Support
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
What you will be doing:
Responsible for monitoring, evaluating, and improving the quality of customer interactions and operational execution across Maya's support channels.
The role ensures compliance with BSP regulations, internal controls, and Maya service standards while identifying risks, defects, and experience gaps that impact customers.
partners closely with Contact Center Vendors, Operations, Training, and Process teams to drive continuous improvement, strengthen frontline execution, and support Maya's goal of delivering safe, seamless, and customer...