Quality Assurance Sr. Specialist

Job Brief:

The role is responsible for executing quality assurance activities of moderate complexity, ensuring that the GBS Operations meets its quality standards. This role involves performing quality checks, analyzing QA data, and supporting the implementation of QA initiatives.

Responsibilities & Duties

• Perform quality checks and audits on GBS processes and services in compliance with quality standards, service level agreement, process, policies, and procedures.

• Analyze QA data and report findings to the QA Process Lead.

• Prepare audit reports and highlight areas of non-compliance or improvement.

• Collaborate with other team members to address quality issues.

• Maintain accurate records of QA activities and results.

• Participate in the QA Calibration process.

• Assist in developing and updating QA ...