Quality Assurance Supervisor (Bilingual)- Call Center

Quality Assurance Supervisor (Bilingual English/Spanish)

Working onsite in Mexico City.

What you’ll do

As Bilingual Quality Assurance Supervisor (Spanish/English) you will be responsible for the coordination and delivery of all contact center quality assurance initiatives across multiple geographic locations, ensuring consistent application of quality standards and processes.

Typical day

As part of the Global Quality team, the Quality Assurance Supervisor is the primary champion and quality assurance services for designated programs in Mexico City and Brazil that align with the global strategy and program goals. This position will drive quality excellence across programs, partner with internal and external teams to positively impact the customer experience, and support the execution of established quality processes and program requirements to ensure delivery consistent with the Statement of Work (SOW) and Global Quality model. The sup...