TP
Posted:
March 03, 2026
Location:
, Pampanga, Philippines, Pampanga, Philippines
Job Description
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesn't need instructions or guidelines.
- Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
- Manages and oversee...
Apply for this Job
Submit your application for the Quality Assurance Team Lead position at TP.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
, Pampanga, Philippines, Philippines
Posted:
March 03, 2026
Deadline:
April 12, 2026