Quality Call Center Assoc Mgr

About the job
The Head of Consumer Voice oversees the management of the service which answers to direct
social media, etc.).
To protect the brand love and foster consumer loyalty, she/he executes the mission in order to ensure
that an excellent service is delivered, while representing the interests of both the consumers and the
company, in compliance with Danone standards.
She/He ensures that consumers enjoy a timely, seamless and consistent experience across all the touchpoints which consumers can use to contact the company.
She/He ensures that the voice of the consumer is being heard within the organization across all functions
so that, beyond solving issues and answering questions, consumer feedback are analyzed and translated
into concrete action plans with responsible functions to improve products and services offered
She/He plans, implements and maintains operational standards and systems, performance objectives,
budget, and staffing.
- Consume...