Quality check Management

Key Responsibilities : 
  
·       Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L 
·       Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care. 
·       Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met. 
·       Collaborate with different departments in Cigna to come up with ‘best’ solution to client’s issues or suggestions. 
·       Maintain appropriate and accurate records of broker interactions, discussions, broker-visits 

Qualification :

min 1 - 2 years ...