Quality Consultant

MattsenKumar

FULL_TIME Gurugram, Haryana Operations Specialties Managers

Posted:

June 03, 2026

Location:

Gurugram, Haryana, India

Job Description

 Job Type:  Full Time  Job Location:  Gurugram  
   General  Description 
 Evaluate & audit conversations/transactions on behalf of assigned client process (s) as per pre-defined guidelines ensuring zero/minimal quality variance while maintaining productivity parameters.
 
   Key  Responsibilities  & Accountabilities   
 
   Job Description [Mandatory]  
 Consistently ensure that quality variance is well below the threshold, and internal quality scores are exemplary.
 Write accurate feedback, if applicable, to enthuse performance development at an agent level, and per client instructions.
 Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge.
 Meet and exceed daily volume and productivity targets.
 Successfully clear the client-specific training and ensure all subsequent updates are ...
                

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Job Overview

Job Type: FULL_TIME

Location: Gurugram, India

Posted: June 03, 2026

Deadline: July 13, 2026