Quality Control Director

Are you a seasoned leader passionate about driving quality excellence across diverse teams and client engagements? Office Beacon is seeking a Quality Control Director to own and elevate our enterprise-wide quality assurance framework — ensuring operational accuracy, service consistency, and scalable performance across our global delivery network.
About the Role:
As the Quality Control Director, you will design, implement, and continuously improve quality standards across all client accounts, service lines, and global teams. This proactive leadership role partners closely with Client Experience, Operations, Onboarding, Recruiting, Training, Payroll, IT, and Compliance to embed quality into daily execution — protecting our brand, mitigating risks, and enhancing client retention.
Key Responsibilities:
Own and evolve quality assurance strategies across all delivery teams
Define and maintain measurable quality standards and benchmarks
Lead quality audits, monitoring, and r...