Quality Control Manager

BigD is seeking a talented
QC Manager (Quality Control Manager)
to join our dynamic team. BigD is an iGaming operator (top brand). But that's not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities:

• Onboarding and training of new Client Service team members
• Development of training programs for the Client Service department
• Participation in the development of metrics, KPI systems, and evaluation matrices tailored to communication channels/types (phone, chat, email, feedback forms)
• Evaluation and monthly monitoring of consultation quality and overall performance across all communication channels for all team members (in collaboration with Supervisors)
• Writing and implementing scripts for communication processes
• Collaboration with Client Service management (Supervisors, Head of Department)