Quality Control Manager-MFLC

**Position Description & Qualifications**

Quality Control Manager

If you love high profile and challenging projects supporting our United States Military and their families, Serco has a great opportunity for you!

As the Quality Control Manager, you will lead the quality management and compliance function for the Military and Family Life Counseling (MFLC) program performance.

Key Responsibilities

**In This Role You Will:**

+ Manage all aspects of quality for the contract, including data collection and reporting. The QCM ensures that all the quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards, and is responsible for ensuring compliance with credentialing and training of all personnel.
+ Provide support to ensure effective communication between contractor management, counselors, and Government stakeholders and identify and implement process improvements to ensure the h...