Quality Coordinator

Overview

A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company’s quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards.

Key Duties and Responsibilities

• Develop, implement, and maintain quality control procedures for retail operations.
• Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.
• Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.
• Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.
• Maintain quality documentation, inspection records, and compliance reports.
• Support training initiatives to ens...