Quality Coordinator

solera
Full time Mexico City, Federal District Business Operations Specialists
Posted:
May 31, 2026
Location:
Mexico City, Federal District, Mexico

Job Description

The Role

Quality Analyst plays an active role in evaluating platform results and coaching evaluators performance.

What You’ll Do

  • Audit calls and processes to identify gaps
  • Coach supervisors one-on-one providing strengths and opportunities on scoring method
  • Conduct calibrations with evaluators to ensure consistency
  • Audits different platforms based on need to ensure client expectations are being met
  • Work with other analyst to propose process improvements to improve overall quality
  • Teach new supervisors the quality system and scoring method
  • Works with the Client Experience Team’s mailbox for client requests
  • Support additional initiatives and efforts of the QA team as necessary
  • What You’ll Bring

  • · Dedicated to meeting the expectations and requirements of internal and external customers. Ability to establish and maintain effective relationships by gaining trust and respect throu...
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    Job Overview

    Job Type: Full time
    Location: Mexico City, Mexico
    Posted: May 31, 2026
    Deadline: July 10, 2026