So
Posted:
June 05, 2026
Location:
mexico, mexico, Mexico
Job Description
What You’ll Do
- Audit calls and processes to identify gaps
- Coach supervisors one‑on‑one, providing strengths and opportunities on scoring method
- Conduct calibrations with evaluators to ensure consistency
- Audit different platforms as needed to ensure client expectations are met
- Work with other analysts to propose process improvements to improve overall quality
- Teach new supervisors the quality system and scoring method
- Work with the Client Experience Team’s mailbox for client requests
- Support additional initiatives and efforts of the QA team as necessary
- Dedicated to meeting the expectations and requirements of internal and external customers
- Ability to establish and maintain effective relationships by gaining trust and respect through consistency and reliability
- Proven ability to coach and motivate others by providing clear direction and actionable ...
Apply for this Job
Submit your application for the Quality Coordinator position at Solera Corporation.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
mexico, Mexico
Posted:
June 05, 2026
Deadline:
July 15, 2026