Job Description
JOB SUMMARY:
Under direct supervision, ensures that all customer quality issues are quickly resolved, and they are satisfied with the level of service expected by DENSO. Acts as a window person between the customer and DENSO for mass production issues, new model launches and design change management: This position is located onsite at the Toyota Manufacturing Plant in Georgetown, KY
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages in-line (non-conformance) claims by customer for assigned plants/manufacturers.
Monitors customer quality issues via web portal, regular correspondence and during customer site visits. Investigates quality concerns, recovers defective products and ships to DENSO plants and establishes on site containment for critical issues.
Reviews countermeasures suggested by DENSO plants.
Tracks customer rating system to ensure records match actual performance and reconciles inaccu...
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