Quality Engineer

Roles and responsibilities

• Develop processes, Policies, and plans across business units and divisions of engineering services group in close coordination with relevant process owners. Ensure they are mapped and updated in QMS System.
• Establish and maintain effective process governance, ensuring QMS documents are defined, documented, and effectively managed.
• Plan, schedule, and conduct internal audits to assess the effectiveness of the QMS and compliance with ISO 9001:2015.
• Supporting the audit planning, analysis, and reporting for the organisation.
• Manage customer complaints and internal/external non-conformities, ensuring timely investigation, root cause analysis, implementation of corrective actions, and verified closure to prevent recurrence.
• Support the Voice of Customer (VoC), CSAT survey, analyse feedback, and provide actionable insights for continuous improvement.
• Assist in preparing, submitting, and track...